The Fidelity IP Centrex Service is equipped with many more features
than traditional phone systems. Below is just a sample of these
features, your Fidelity representative will be able to show you
many more during your on-site demonstration.
Click a feature below for details of that feature:
- Dial Tone
- Caller ID
- Local, Long distance, Station to Station and international
Calling
- Call Forwarding/Hold/Park/ Pick-up/Transfer
- Call Waiting
- Conference Calling
- Last Number Redial
- Music On Hold
- MWI
- DID/DOD
- Do Not Disturb
- Speed Dialing
- Hunt Group
- Outgoing Dialing Plan
- Speaker Volume Control
- Flexible Feature Mapping
- Handset Volume Control
- Hands Free Dialing
- Hook Flash
- Find me/Follow me
- Function that forwards call to up to three numbers
- Unified Messaging
- Single point of integration for voicemail, e-mail, and
fax messages
- Plug-in for Microsoft Outlook
- Integration of the User Web Portal to allow contact management,
click to call from contact lists, etc.
- Remote Calling
- Access (3) Tone services as if you were in the office
from any broadband connection
- Easy Login from any browser
- Listen
to voicemail
- Manage
call treatments
- Manage
profile
- Setup
web and audio conference
- View
call logs
- Click
to call
- Manage all from your User Web Portal
- Available from any Web browser
- Easy access to company and personal directories
- Easy template to update
- Shared
company directory
- Eliminate
multiple directories
- Look
up first, last, or partial name
- Available
from any Web browser
- Easy
to update
- Update
once for everyone
- Click
on any name to dial
- Easy
to make and return calls
- Using
any browser or phone, see who called
- Return
calls with a click
- Look
up previously dialed numbers
- Return
missed calls directly from a call log
- Improves
accessibility
- Treat
callers selectively (to increase productivity)
- Prioritize
how callers are handled
- Create
special call groups (e.g., VIP versus Family)
- Certain
callers can find you anywhere
- Only
give out one phone number on business card
- Protect
privacy – no longer give out your home phone number
- Forward
calls to any number
- Mobile
phone
- Home
phone
- Remote
office
- Another
extension
- Forward
calls to voicemail easily
- No feature
codes to access or program
- Send
unwanted callers directly to voicemail (or broadcast a
busy signal)
- Manage
all inbound messages quickly
- Prioritize
your responses to callers
- One
location to manage all your messages
- Listen
to voicemail as you read e-mail
- Storage
of voicemail as a .tif file
- Delivers
a single-source, easy-to-use audio and Web conferencing
solution for users
- No special
hardware or vendors
- Available
from any Internet browser
- Say
goodbye to multiple vendors, long waits, and high costs
- Control
moves, adds, and changes from any location
- View
and print service records anytime
- Manage
remote offices from main office
- Free
up your IT staff
- Change
employee info in a few clicks
- Respond
to business needs instantly
- Expand
and downsize to accommodate needs without vendors, hardware,
and new trunks
- Change
hunt groups without calling vendors
- Instantly
change employee access to features and restrictions
- Make
changes in a few clicks
- Follow
easy-to-use prompts
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