Fidelity FAQ
Q. My circuit seems to be running slow. Why would that be?
- A: One possible explanation is that users on your network might be utilizing all of the available bandwidth. If you have a login to our customer portal, you can check your bandwidth usage. If you do not have access to the portal, please call our support department to investigate. Another reason could be that your circuit is not operating properly. Please contact our support staff to have the circuit tested by the carrier. Also, check your equipment for speed and duplex mismatch on Ethernet interfaces.
Q. What happens when the carrier tests my circuit?
- A: The carrier runs a tests to the demarcation point of where your services terminate at your premises. You will lose connectivity for the duration of the testing (typically 5 to 10 minutes) so our support staff can assist in coordinating when the testing takes place.
Q. How do I request to a reverse pointer (PTR) DNS record?
- A: If you have a login to our customer portal, you can manage your reverse pointer records. Alternately, send us an email to support@fidelityaccess.com. Please include your account number, name, telephone number, IP address, and hostname for the record.
Q. Do you host domains?
- A: Hosting of up to 5 domains are included with service. Please contact us for more information to host your domain records.
Q. My domain records are hosted with Fidelity Voice and Data. Is there a way I can manage it?
- A: Yes. We can create a login to our DNS portal where you can manage your records. Please contact our support staff.
Q. I received an email from Fidelity Voice and Data stating that there is possible malicious activity coming from my network. What does this mean and what should I do?
- A: Fidelity Voice and Data often receives notifications from watch groups and abuse complaints from users on the internet about malicious activity. This notification has been sent to you so that you may take appropriate precautions and investigate your network. Usually the only information we receive is the date and source IP address, so we recommend checking your firewall logs for any unusual activity. If you are unsure about what this could be or you do not manage your own network, please contact your network or technical support vendor.
