Former TTLD Customers

We at Fidelity Voice and Data would like to welcome you to our company. We are a facilities-based telecom carrier headquartered in Beachwood, Ohio. Located at number 20 on the prestigious Weatherhead 100 list, we pride ourselves on bringing jobs to the Cleveland area and working to rebuild a strong Northeastern Ohio economy.

While your current service will remain the same, there are several points that should be discussed:

• Pricing: Your current pricing will not change.. Fidelity will provide a customer notice of at least fifteen days in advance of rate any rate increases, changes in terms and conditions or discontinuance of existing services. No changes are currently contemplated.
• Billing: Billing through Fidelity Telecom is sent out on or around the 15th of each month, therefore your first bill will be sent Monday November 16th for services beginning with the October 1st cutover, through November 13th. Please note that your 1st bill will be higher as a reflection of the month and a half service period to catch up with our billing cycle.
• Customer Support: Your customer support number for issues concerning long distance issues will be 888-756-9706.

Again, we would like to welcome you to our company. We appreciate your business and welcome any questions or concerns you may wish to voice.

In addition to switched long distance services, we offer a variety of voice and data services that may enhance your business' systems greatly. While pricing will not change from your current contract, there is a significant possibility for reduced costs on long distance, as well as Internet connectivity and traditional phone service using our other products described on our website www.fidelityvoice.com

If you are interested in learning more about our services please call 216-593-0300 for more information.